Disclaimer

1. General Disclaimer

Welcome to Epiclens Media, India's leading hotel marketing company. The information provided by Epiclens Media ("we," "us," "our," or "the Company") on our website www.epiclensmedia.com and through our hospitality marketing services is for general informational purposes only.

1.1 Information Accuracy

While we strive to provide accurate and up-to-date information about hotel marketing, digital marketing trends, and hospitality industry insights, we cannot guarantee that all information is:

• Current and accurate at the time of reading
• Complete or comprehensive for all business situations
• Applicable to your specific hospitality business needs
• Free from technical inaccuracies or typographical errors

1.2 Use at Your Own Risk

Under no circumstance shall Epiclens Media have any liability to you for any loss or damage of any kind incurred as a result of the use of the site or reliance on any information provided on the site. Your use of the site and your reliance on any information on the site is solely at your own risk.

2. Service Limitations

2.1 Marketing Services Scope

Our hospitality marketing services including video production, photography, SEO, social media management, and OTA optimization are subject to the following limitations:

• Market Conditions: Results may vary based on local market conditions, competition, and economic factors
• Client Cooperation: Service effectiveness depends on client cooperation and implementation of recommendations
• Third-Party Platforms: We cannot control changes to algorithms or policies of Google, social media platforms, or OTAs
• External Factors: Seasonal trends, global events, and industry disruptions may impact results

2.2 Technical Limitations

Our services are subject to technical limitations including:

• Internet connectivity and server availability
• Third-party software and platform limitations
• Hardware and equipment constraints
• Force majeure events beyond our control

3. Results & Performance Disclaimer

3.1 No Guarantee of Results

While we have achieved significant results for many hospitality clients, we cannot and do not guarantee specific outcomes for your business:

• Booking Increases: We cannot guarantee specific percentage increases in direct bookings
• Revenue Growth: Marketing results do not guarantee revenue increases
• Search Rankings: SEO improvements depend on numerous factors beyond our control
• Social Media Growth: Follower and engagement growth varies by industry and audience

3.2 Factors Affecting Results

Marketing performance in the hospitality industry is influenced by:

• Property location, quality, and amenities
• Competitive landscape and pricing strategies
• Seasonal and economic fluctuations
• Guest review scores and online reputation
• Implementation timeline and budget allocation

3.3 Past Performance

Past performance of our marketing campaigns does not guarantee future results. Each hospitality business is unique, and market conditions constantly evolve.

4. Limitation of Liability

4.1 Exclusion of Liability

To the fullest extent permitted by applicable law, Epiclens Media shall not be liable for:

• Direct Damages: Any direct losses or damages arising from our services
• Indirect Damages: Loss of profits, revenue, business opportunities, or goodwill
• Consequential Damages: Any consequential, incidental, or punitive damages
• Data Loss: Loss of data, files, or information during service delivery

4.2 Maximum Liability

In no event shall our total liability to you for all damages exceed the amount paid by you to Epiclens Media for services during the twelve (12) months immediately preceding the claim.

4.3 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, pandemics, or health emergencies
• Government actions, laws, or regulations
• Labor strikes or disputes
• Technical failures by third-party providers
• Internet outages or cyber attacks

5. External Links Disclaimer

Our website may contain links to external websites that are not provided or maintained by Epiclens Media. These links are provided for convenience and informational purposes only.

5.1 Third-Party Content

We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on external websites. The inclusion of any link does not imply endorsement by Epiclens Media.

5.2 Third-Party Services

We may integrate with third-party services including:

• Google Analytics and Google Ads
• Social media platforms (Facebook, Instagram, LinkedIn)
• OTA platforms (Booking.com, MakeMyTrip, Agoda)
• Email marketing and CRM platforms

These third-party services have their own terms of service and privacy policies, which govern your use of their platforms.

5.3 Disclaimer of Responsibility

We are not responsible for:

• Content, privacy policies, or practices of external websites
• Changes to third-party platform algorithms or policies
• Service interruptions by third-party providers
• Security breaches or data loss by external services

6. Professional Advice Disclaimer

6.1 Marketing Advice Only

The content provided on our website and through our services constitutes marketing advice and guidance only. It is not intended to be a substitute for:

• Legal Advice: Hotel licensing, compliance, or regulatory matters
• Financial Advice: Investment decisions or financial planning
• Business Consulting: Operational or strategic business decisions
• Technical Support: IT infrastructure or security consultations

6.2 Consultation Recommendations

You should consult with qualified professionals for:

• Legal compliance with local hospitality regulations
• Tax implications of marketing investments
• Insurance coverage for digital marketing activities
• Data protection and privacy law compliance

6.3 Industry-Specific Considerations

The hospitality industry is subject to specific regulations and considerations that may affect marketing strategies. Always ensure compliance with local laws and industry standards.

7. Testimonials & Case Studies Disclaimer

7.1 Authentic Experiences

The testimonials and case studies featured on our website reflect genuine experiences and opinions of our clients. However, individual results may vary significantly.

7.2 Results Not Typical

Featured case studies represent exceptional results and should not be considered typical outcomes. Factors contributing to success include:

• Property quality, location, and market positioning
• Client commitment and implementation consistency
• Market timing and competitive conditions
• Budget allocation and campaign duration

7.3 No Guarantee of Similar Results

We do not guarantee that you will achieve similar results to those shown in our testimonials or case studies. Your results will depend on numerous factors specific to your business and market.

7.4 Testimonial Authenticity

All testimonials are provided voluntarily by clients and are not compensated reviews. We may edit testimonials for length and clarity while maintaining the original meaning.

8. Technical Information Disclaimer

8.1 Website Functionality

While we strive to ensure our website functions properly, we cannot guarantee:

• Uninterrupted access to our website
• Error-free operation of all features
• Compatibility with all devices and browsers
• Protection against all security threats

8.2 Data Security

We implement industry-standard security measures, but cannot guarantee absolute security of data transmitted through our website or stored on our systems.

8.3 Technology Changes

Digital marketing technology evolves rapidly. Information about tools, platforms, or techniques may become outdated due to:

• Algorithm updates by search engines and social platforms
• Changes to OTA policies and procedures
• New regulations affecting digital marketing
• Technological advances in the industry

8.4 System Maintenance

Our website and services may be temporarily unavailable due to maintenance, updates, or technical issues. We will make reasonable efforts to minimize disruptions and provide advance notice when possible.

9. Contact Us

If you have any questions about this Disclaimer or need clarification on any aspect of our services, please contact us:

9.1 Changes to This Disclaimer

We reserve the right to update or change this Disclaimer at any time without prior notice. Any changes will be posted on this page with an updated revision date. It is your responsibility to review this Disclaimer periodically for any updates.

9.2 Severability

If any provision of this Disclaimer is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.