Comprehensive information about how we use cookies and similar tracking technologies to enhance your experience and deliver personalized hospitality marketing services
Epiclens Media ("we," "us," "our," or "Company") uses cookies and similar tracking technologies on our website www.epiclensmedia.com to enhance your browsing experience, analyze website performance, and deliver personalized marketing content for our hospitality marketing services.
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website. They contain information that allows our website to recognize your device and remember certain information about your preferences or past actions.
We utilize various cookie technologies and similar tracking mechanisms including:
Cookies help us provide you with a better experience by:
As a hospitality marketing company, we use cookies to understand how hotel owners, restaurant managers, and hospitality professionals interact with our content, allowing us to provide more relevant marketing insights and service recommendations.
We categorize cookies based on their functionality, duration, and the party that sets them. Below is a comprehensive breakdown of all cookie types used on our website:
| Cookie Category | Purpose | Duration | User Control |
|---|---|---|---|
| Strictly Necessary | Essential website functionality and security | Session to 1 year | Cannot be disabled |
| Performance & Analytics | Website usage analysis and improvement | 1 month to 2 years | Can be disabled |
| Functional | Enhanced features and personalization | Session to 1 year | Can be disabled |
| Marketing & Advertising | Targeted advertising and campaign tracking | 30 days to 2 years | Can be disabled |
| Social Media | Social media integration and sharing | Session to 1 year | Can be disabled |
Essential cookies are strictly necessary for our website to function properly. These cookies enable core functionality such as security, network management, and accessibility. You cannot disable these cookies through our cookie management system.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| EPICLENS_SESSION | Maintains secure user session | Session | First-party |
| CSRF_TOKEN | Prevents cross-site request forgery attacks | Session | First-party |
| SECURITY_ID | Validates secure connections | 24 hours | First-party |
| AUTH_STATE | Manages authentication status | 30 minutes | First-party |
Disabling essential cookies may cause website malfunctions and prevent access to certain features. Some pages may not load correctly or security features may be compromised if these cookies are blocked.
Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website performance and user experience.
| Cookie Name | Purpose | Duration | Data Collected |
|---|---|---|---|
| _ga | Distinguishes unique users | 2 years | Anonymous user identifier |
| _ga_[ID] | Contains campaign and session information | 2 years | Session data and traffic source |
| _gid | Distinguishes users for 24 hours | 24 hours | Anonymous user identifier |
| _gat | Used to throttle request rate | 1 minute | Request rate limiting |
We collect the following performance metrics to optimize our website:
Specific to our hospitality marketing focus, we analyze:
All analytics data is processed in aggregate and anonymized form. We cannot identify individual users through analytics cookies, and this data is used solely for website improvement and business intelligence purposes.
Marketing cookies are used to track visitors across websites with the intention of displaying relevant and engaging advertisements. These cookies help us deliver targeted marketing messages and measure campaign effectiveness.
| Platform | Cookie Names | Purpose | Duration |
|---|---|---|---|
| Google Ads | _gcl_au, _gcl_aw | Conversion tracking and attribution | 90 days |
| Google DoubleClick | IDE, DSID, FLC | Ad serving and frequency capping | 1-2 years |
| Facebook Pixel | _fbp, _fbc | Facebook ad targeting and optimization | 90 days |
| LinkedIn Insights | bcookie, lidc, UserMatchHistory | LinkedIn ad targeting and analytics | 1-2 years |
We use retargeting cookies to show relevant advertisements to visitors who have previously visited our website:
Marketing cookies help us measure:
We personalize your experience based on:
You can opt out of marketing cookies at any time through our cookie preference center or through the advertising preference settings of Google, Facebook, and LinkedIn. This will not affect essential website functionality.
Our website integrates with various third-party services that may set their own cookies. We provide transparency about these integrations and their data practices.
| Third Party | Service Type | Data Collected | Privacy Policy |
|---|---|---|---|
| Google LLC | Analytics, Ads, Maps | Usage data, location, preferences | Google Privacy Policy |
| Meta Platforms | Social media, advertising | Social interactions, ad engagement | Meta Privacy Policy |
| LinkedIn Corporation | Professional networking, ads | Professional interests, connections | LinkedIn Privacy Policy |
| Formspark | Form processing | Contact form submissions | Formspark Privacy Policy |
When third-party cookies are set, the following may occur:
While we carefully select our third-party partners, we cannot control their cookie practices or data handling. Please review the privacy policies of third-party services for complete information about their data practices.
We provide multiple ways for you to control and manage cookies on our website. You can adjust your preferences at any time through various methods.
Access our cookie preference center to:
Access Method: Look for the "Cookie Settings" link in our website footer or contact us directly.
Most web browsers allow you to control cookies through their settings:
Mobile devices offer additional cookie control options:
Industry-standard opt-out mechanisms:
Some tracking may occur across devices when you're logged into the same accounts. To prevent cross-device tracking, adjust your account settings on each platform or use incognito/private browsing modes.
We maintain specific data retention policies for different types of cookie data to ensure compliance with privacy regulations and business requirements.
| Cookie Category | Retention Period | Renewal Trigger | Deletion Method |
|---|---|---|---|
| Session Cookies | Browser session only | New browser session | Automatic on browser close |
| Essential Cookies | 30 days to 1 year | Website revisit | Automatic expiration |
| Analytics Cookies | 26 months maximum | Continued website use | Automatic or manual deletion |
| Marketing Cookies | 30 days to 2 years | Ad interaction or website visit | User opt-out or expiration |
| Preference Cookies | 1 year maximum | Settings modification | Manual deletion or expiration |
Cookie data may be stored in various locations:
We implement data minimization by:
When cookie data is deleted, we ensure:
Under various privacy regulations including GDPR, CCPA, and Indian IT Rules, you have specific rights regarding cookie data and tracking technologies.
| Right | Description | How to Exercise | Response Time |
|---|---|---|---|
| Right to Information | Know what cookies are used and why | Review this policy or contact us | Immediate |
| Right to Access | Request copy of your cookie data | Submit data access request | 30 days |
| Right to Deletion | Request deletion of your cookie data | Browser settings or contact us | Immediate to 30 days |
| Right to Opt-Out | Decline non-essential cookies | Cookie preference center | Immediate |
| Right to Portability | Receive data in portable format | Submit portability request | 30 days |
Your consent rights include:
California residents have additional rights:
EU/EEA residents have specific rights:
To exercise any of your privacy rights regarding cookies and tracking technologies, contact us at privacy@epiclensmedia.com or use our online privacy request form. We will respond within the timeframes required by applicable law.
Our use of cookies is based on various legal grounds and complies with international privacy regulations including GDPR, CCPA, and Indian data protection laws.
| Cookie Type | Legal Basis (GDPR) | Justification | User Control |
|---|---|---|---|
| Essential Cookies | Legitimate Interest | Necessary for website operation | Cannot opt-out |
| Analytics Cookies | Legitimate Interest | Website improvement and optimization | Can opt-out |
| Marketing Cookies | Consent | Requires explicit user consent | Full control |
| Functional Cookies | Consent or Legitimate Interest | Enhanced user experience | Can opt-out |
We ensure compliance with:
Our consent collection includes:
Cookie data may be transferred internationally with appropriate safeguards:
We regularly audit our cookie practices, conduct privacy impact assessments, and update our procedures to maintain compliance with evolving privacy regulations and industry best practices.
We may update this Cookie Policy periodically to reflect changes in our practices, technology updates, or regulatory requirements. We are committed to transparency in how we communicate these changes.
Policy updates may include:
For significant changes that affect your privacy rights:
We maintain records of previous policy versions for:
If you have questions about this Cookie Policy, need assistance with cookie settings, or want to exercise your privacy rights, please contact us using the information below.
Email: cookies@epiclensmedia.com
Privacy Email: privacy@epiclensmedia.com
Phone: +91 8950-8999-79
Address:
Epiclens Media
Attention: Privacy & Data Protection Officer
Gurugram, Haryana, India
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday: Closed
For EU-related privacy matters, you can contact our Data Protection Officer:
If you believe our cookie practices violate your privacy rights, you may lodge a complaint with:
For more information about cookies and privacy:
For urgent privacy concerns or immediate assistance with cookie settings, please call our main number during business hours. Our technical support team can provide real-time assistance with cookie management and privacy settings.